eventi – live from NYC

Frequently Asked Questions

General

How do I view my reservation?
When is check in/check out time?
Do you allow smoking on property? In the rooms?
How much do you charge for high speed/wifi internet access?
Do you have a fitness center? What kind of equipment does it have? What are the hours?
Do you offer in-room dining? What are the hours?
Do you have a business center?
Do you have a Pool?
Do you have a spa? What are the hours?

Transportation/Directions

How do I get to the Hotel?
Do you offer free shuttle service from the airport?
What are your cross streets?
Do you have onsite parking? How much is parking? Is it included in my room rate?

Reservations

How do I view my reservation?
Will your rooms allow rollaways/cribs/playards? Is there a charge?
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
What is the minimum age requirement to check in to the room?
What is your cancellation/deposit policy?
Is my ID/passport required at check in?
What age do kids stay for free?
Do you have connecting rooms?
Do you have ADA rooms?
Do you have an early departure fee?

Restaurant

What are the hours of the restaurant/bar/lounge?

Accounting

I have questions about my bill. Who do I call?
What forms of payment are accepted to pay for my room?
Does the hotel require a deposit for incidentals?
How can the incidental deposit be made?
When will the incidental deposit be returned to my debit or credit card?
How much money does the hotel authorize on my debit or credit card at check in?

Pets

Are pets allowed? Are there restrictions for weight, height or types?
Do you have pet free rooms for those with allergies?
Do you have pet sitting or dog walking services?
How far do you have to walk to take your pet out?

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Meetings

How do I book a meeting?
How can I create a unique atmosphere during my meeting?
Do you offer special group rates?
My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
Need more information about booking a meeting at a Kimpton Hotel?
How can I book a wedding at a Kimpton Hotel?

Still have a question? Contact Us

General

Question: How do I view my reservation?
Answer: Use this link to view, modify, or cancel your reservation.

Question: What is check in/check out time?
Answer: Check in 3 p.m., check out 12 p.m.

Question: Do you allow smoking on property? In the rooms?
Answer: We are a Non Smoking hotel.

Question: How much do you charge for high-speed Internet access?
Answer: We offer complimentary wireless for Kimpton InTouch members. If you are not a member there will be a charge of $10/day.

Question: Do you have a fitness center? What kind of equipment does it have? What are the hours?
Answer: Yes, it is open 24 hours a day. It includes treadmills, free weights, elliptical machines and a stationary bike.

Question: Do you offer in-room dining? What are the hours?
Answer: Bar Basque provides 24-hour in-room dining to Eventi guests.

Question: Do you have a business center?
Answer: Yes, we have a business center.

Question: Do you have a pool?
Answer: Sorry, we don't have a pool.

Question: Do you have a spa? What are the hours?
Answer: Yes, we have a spa. The hours are:
Monday – Friday: 9 a.m. – 8 p.m.
Saturday: 9 a.m. – 8 p.m.
Sunday: 9 a.m. – 8 p.m.

The concierge can also arrange for In Room Spa services.

Transportation/Directions

Question: How do I get to the hotel?
Answer: Directions can be found on our Maps & Directions page.

Question: Do you offer free shuttle service from the airport?
Answer: No, but the doormen or concierge can arrange for car services for a fee.

Question: What are your cross streets?
Answer: Between West 29th and West 30th Streets on 6th Avenue.

Question: Do you have onsite parking? How much is parking? Is it included in my room rate?
Answer: There is valet parking, $50 a day, no in and out access ($65 for SUVs and large vehicles). It will be billed to the room (please allow 45 minutes when calling for your automobile).

Reservations

Question: How do I view my reservation?
Answer: Use this link to view, modify, or cancel your reservation.

Question: Will your rooms allow rollaway beds/cribs/playards? Is there a charge?
Answer: We do provide cribs complimentary; however we do not have rollaways.

Question: I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Answer: Contact the company you made the reservation with.

Question: What is the minimum age requirement to check into the room?
Answer: 18 years old.

Question: What is your cancellation/deposit policy?
Answer: If booked directly through the Hotel, we have a 24 Hour prior to arrival cancellation policy on most reservations. You must cancel by 6 p.m. Eastern Standard time the day prior to arrival to avoid penalty. On certain reservations a special cancellation may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.

Question: Is my ID/passport required at check-in?
Answer: Yes, a valid government issued picture ID is required for Hotel Check-in.

Question: What age do kids stay for free?
Answer: 17 and under.

Question: Do you have connecting rooms?
Answer: Yes, we do have connecting rooms. Please make arrangements in advance so your request can be accommodated.

Question: Do you have ADA rooms?
Answer: Yes, feel free to contact us about any special needs you may have.

Question: Do you have an early departure fee?
Answer: Yes, one night's room and tax charges will be applied.

Restaurant

What are the hours of the restaurant/bar/lounge?

Answer

Bar Basque is open during the following hours:

Breakfast:	Daily, 7 am - 11 am
Dinner:	Sunday - Thursday, 5:30 pm - 11 pm Friday – Saturday, 5:30 pm – 12 am
Bar & Lounge:	Sunday - Wednesday, 12 pm - 12 am Thursday - Saturday, 12 pm - 1 am

FoodParc is open during the following hours:

Monday – Friday:	7 AM – 9 PM
Saturday:	7 AM – 6 PM
Sunday:	CLOSED

Accounting

Question: I have questions about my bill. Who do I call?
Answer: Please call the accounting department at (646) 794-6854.

Question: What forms of payment do you accept?
Answer: A credit card is required upon check-in, however guests may settle their bill using cash or any major credit card.

Question: Does the hotel require a deposit for incidentals?
Answer: Yes, the hotel requires a $100.00 deposit per night.

Question: How can the incidental deposit be made?
Answer: This deposit can be placed on your credit or debit card. We do not accept cash for incidental deposits.

Question: When will the incidental deposit be returned to my debit or credit card?
Answer: The incidental deposit is released on the day of your departure at midnight. Your bank will then have to post the transaction to your account.

Question: How much money does the hotel authorize on my debit or credit card at check in?
Answer: At check in we authorize your entire stays room and tax plus an incidental deposit.

Pets

Question: Are pets allowed? Are there restrictions for weight, height or types?
Answer: Yes, Eventi is a pet-friendly hotel. All pets are welcome.
Any type of pet is allowed with no weight or size restrictions.
No charge or deposit, however there is a waiver required at check-in.
No limit on the number of pets allowed.

Question: Do you have pet-free rooms for those with allergies?
Answer: Yes, please inform the front desk before your arrival.

Question: Do you have pet-sitting or dog walking services?
Answer: Our concierge can arrange for dog walking or sitting.

Question: How far do you have to walk to take your pet out?
Answer: Six blocks to Madison Square Park.

Concierge

Question: I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Answer: Please call (212) 564-4567 and ask to speak with our concierge.

Meetings

Question: How do I book a meeting?
Answer: Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal

Question: How can I create a unique atmosphere during my meeting?
Answer: Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.

Question: Do you offer special group rates?
Answer: Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.

Question: My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
Answer: Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.

Question: Need more information about booking a meeting at a Kimpton Hotel?
Answer: Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.

Question: How can I book a wedding at a Kimpton Hotel?
Answer: Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

Still have a question? Contact Us

Kimpton Hotel Group